You can get technical support from the Technology Results Group Help Desk 16 hours a day, seven days a week. Point of sale is our specialty, however we support a wide array of software and hardware. Let us know how we can help!
TRG Help Desk Protocol for Issue Resolution
Our TRG Help Desk team adheres to a rigorous protocol for efficiently handling issues:
- Problem Definition: Quickly and precisely define the problem in detail.
- Customer Resolution Expectation: Determine the resolution expected by the customer.
- Solution Identification and Action: Identify the best solution for the issue and take immediate action to resolve it.
- Clear Communication: Communicate the resolution process and the expected resolution time clearly to the customer.
- Documentation and Reporting: Document the solution determined and the resolution outcome, then transmit this information to the appropriate management.
With our toll-free number, 262.544.8000, you can reach TRG’s in-house Help Desk team 16 hours a day, from 8:00 AM to 12:00 AM CST, seven days a week.
Comprehensive Support Services
TRG Help Desk provides expert assistance with software troubleshooting, operations, management reports, and more. Our team can remotely access your technology through a dial-in mode on the device modem, enabling professional online technology help. This process allows us to:
- Diagnose whether the issue is software or hardware-related.
- Execute a solution when possible.
- Recommend an appropriate strategy to ensure your system operates properly.
Advanced Technical Expertise
Despite the increasing complexity of IT and point-of-sale systems, TRG maintains a highly trained and certified technical team in-house, along with field service technicians. When you contact TRG for support, you avoid the hassle of on-site software support issues. Our remote resolution capabilities enable you to continue serving your guests and running your operations seamlessly.